Your
Medical Concierge at KEK Sanur & Bali International Hospital
Sanur Medical Concierge is an independent patient-navigation
service for international patients treated at Bali International
Hospital (BIH) inside the KEK Sanur Special Economic Zone. We
are not a hospital and we do not provide medical advice. We coordinate
everything around your care — the second-opinion record review,
the appointment with the right specialist, your Indonesian medical visa,
airport transfers, an English-speaking companion, and a quiet recovery
villa minutes from the ward — so you can focus on getting well. If you
are weighing treatment in Bali and want one accountable point of contact
from your first question to your flight home, you are in the right
place.
Medical travel fails most often in the gaps: the email that goes
unanswered, the visa applied for too late, the discharge with no nurse
waiting at the villa. Our entire job is to close those gaps. We sit on
your side of the table as an independent facilitator, not the
hospital’s sales desk, and we tell you plainly what Bali International
Hospital can and cannot do for your condition before you book a single
flight.
Talk to a patient coordinator today or
message us on WhatsApp for an honest first assessment — no obligation,
no pressure.
What a medical
concierge in Sanur actually does
A medical concierge is the person who turns a complicated overseas
treatment into a managed, predictable journey. For patients coming to
KEK Sanur and Bali International Hospital, the Sanur Medical Concierge
service covers five distinct stages, each handled by a named coordinator
on our team.
1. Pre-travel medical record
review
Before you commit to anything, we collect your existing reports,
scans and referral letters and forward them — with your written consent
— to the relevant department at BIH. A licensed specialist reviews
whether your case is suitable, what the likely pathway looks like, and
what additional tests may be needed on arrival. This single step
prevents the most expensive mistake in medical tourism: flying across
the world for a treatment that was never appropriate. Read more about why a medical record
review should come before your trip.
2. Appointment and
specialist coordination
We book your consultations with the correct sub-specialist, sequence
your tests so you are not waiting days between them, and make sure your
case file follows you between departments. If your treatment spans
cardiology, oncology, orthopaedics or fertility, we keep the schedule
tight and the communication in plain English.
3. Visa and logistics
A planned medical stay usually needs the right Indonesian entry
permit, not a tourist visa stamp. We explain which document fits your
length of stay, prepare the supporting letters, and arrange
ambulance-grade or assisted airport pickup. See our medical visa and logistics page
for the full breakdown.
4. Accommodation and recovery
Recovering in a hotel room is not recovery. We place you in a vetted
recovery villa near Bali International
Hospital with options for visiting nurses, physiotherapy and
dietitian-planned meals, all within a few minutes of the hospital for
follow-up checks.
5. Aftercare and handover
Before you fly home, we compile your discharge summary, imaging and
medication list into a portable file your home doctor can read, and we
stay reachable for follow-up questions during your recovery window.
Why Sanur and Bali
International Hospital
KEK Sanur is Indonesia’s first health-focused Special Economic Zone,
developed to anchor a credible international medical hub on Bali’s quiet
south-east coast. Bali International Hospital, operated
within the Indonesia Healthcare Corporation (IHC) ecosystem, was built
to deliver international-standard care and reduce the number of
Indonesians who travel abroad for treatment — and, increasingly, to
receive foreign patients who once flew to Singapore or Kuala Lumpur.
For an international patient, the appeal of Sanur is specific. It is
calm rather than chaotic, it is a short, transfer-friendly distance from
Ngurah Rai International Airport, and it pairs a modern hospital campus
with an established expat-friendly town full of cafes, pharmacies and
recovery-suitable accommodation. For a complete walk-through of the
campus, departments and what to expect, see our Bali International Hospital
patient guide.
We anchor our entire service to this one location on purpose. By
focusing exclusively on Sanur and BIH, we know the ward layout, the
discharge process, the specialists’ availability, and the realistic
timelines — knowledge a general “Bali medical tourism” agent simply does
not have.
Treatments and services
we coordinate
We coordinate the patient journey across the hospital’s major service
lines. We never diagnose or recommend a specific procedure — that is the
role of the licensed specialist who examines you — but we make sure you
reach the right one efficiently.
- Executive health
screening — comprehensive check-ups for travellers, expats
and corporate clients who want a full picture of their health in two to
three days. - Cardiology and heart check-ups — coordinated
cardiac assessment and follow-up care. - Oncology second opinions — record review and
consultation with named specialists for cancer cases. - Orthopaedics — joint and spine pathways, including
knee replacement
journeys with structured recovery. - Fertility and IVF — step-by-step IVF coordination
with realistic timelines. - Dental and aesthetic procedures — safety-first
coordination that prioritises accredited providers over the cheapest
clinic.
Explore the full list on our treatments and
specialties page.
Independent, transparent,
on your side
The single most important thing to understand about Sanur Medical
Concierge is that we are an independent facilitator. We
are paid for coordination and navigation, and we publish our scope and
pricing ranges plainly. Because we are not employed by the hospital, we
can tell you when Bali is not the right choice for your case —
and we have done exactly that for patients whose conditions were better
treated at home or in a tertiary centre elsewhere.
Medical disclaimer. Sanur Medical Concierge is a
non-clinical patient-facilitation service. We coordinate appointments,
visas, transfers, accommodation and recovery logistics. We do not
provide diagnoses, prescriptions, or medical advice. All clinical
decisions are made by licensed specialists at the treating hospital.
Information on this site is general and is not a substitute for
professional medical consultation.
You can read about our care team, credentials and independence on our
About page, and review the safety standards and
accreditation status on our trust
and accreditation page.
Led by a
senior international-patient professional
Our service is directed by Ni Luh Ayu Pradnyawati, S.Kep.,
Ns., MPH, Director of International Patient Services, a
registered nurse with a Master of Public Health and more than a decade
coordinating cross-border patient care in Bali. High-risk content on
this site — oncology, cardiac and fertility pathways — is medically
reviewed by named, licensed Indonesian specialists (Sp.) and labelled
accordingly. This is YMYL (Your Money or Your Life) medical information,
and we hold it to that standard.
How to start
- Send your situation. Use the contact form or WhatsApp to describe your condition
or screening needs, your country, and your rough travel window. - Get an honest first read. A coordinator responds —
usually within one business day — with whether BIH is a sensible fit and
what the next step is. - We build your plan. Record review, specialist
booking, visa, transfers, villa and recovery — sequenced and confirmed
before you fly.
Start your care plan
The fastest way to begin is a short message. Tell us what you need
and we will tell you, honestly, whether and how we can help.
- Inquiry form: complete the secure concierge inquiry form — name, country,
condition or specialty, preferred dates, and a short message. - WhatsApp: message us at wa.me/62XXXXXXXX
for a
direct conversation with a patient coordinator.
Frequently asked questions
What is a Sanur medical concierge? A Sanur medical
concierge is an independent patient-navigation service that coordinates
the non-clinical side of treatment at Bali International Hospital —
record review, appointments, Indonesian medical visa, airport transfers,
accommodation and recovery — for international patients. The concierge
does not provide medical care; licensed hospital specialists do.
Are you part of Bali International Hospital? No. We
are an independent facilitator. We work on the patient’s behalf to
coordinate care at BIH and other accredited providers, which lets us
give neutral guidance, including advising against treatment in Bali when
it is not appropriate.
How much does the concierge service cost? We charge
a coordination fee and publish pricing ranges transparently rather than
hiding margins inside inflated treatment quotes. Costs vary by the
complexity of your pathway. Contact us with your case for a clear range
before you commit.
Can you help me decide if Bali is right for my
treatment? Yes — that is the point of our pre-travel medical record
review. A licensed specialist assesses suitability before you
travel, and we give you a straight answer, even when that answer is
“treat this at home.”
How quickly can you respond? We typically reply to
new inquiries within one business day. Urgent and medical-evacuation
situations are escalated immediately — tell us in your first message if
your case is time-critical.
Which countries do most of your patients come from?
Many international patients travel from Australia and across the
Asia-Pacific region, as well as expatriates already living in Bali. See
our Australia
medical tourism planning guide for a country-specific
walkthrough.
Ready to plan? Talk to a patient coordinator
or return to explore our full medical
concierge in Bali service. Independent guidance, one accountable
contact, from first inquiry to full recovery.